Motor Trade Insurance - Sales / Service Indemnity - Under the bonnet

Motor Trade Insurance - Sales / Service Indemnity - Under the bonnet

Motor Trade Insurance – Find out more about of Sales / Service Indemnity Cover and why you might need it!

In our “under the bonnet” series we have pulled together some of the common questions we're asked by clients when arranging their Traders Insurance.  The business insurance world can be filled with jargon, but behind the complex terminology is a much simpler explanation!

What exactly is Sales Indemnity / Service Indemnity?

Most people are familiar with Public Liability Insurance, which provides your business with indemnity should a customer or member of the public injure themselves, or receive damage to their property as a result of the actions of you or one of your employees.  For example, a customer falls down your vehicle inspection pit and breaks an ankle or slips on the recently mopped car showroom floor.

Sales / Service Indemnity is effectively an extension of the Public Liability Insurance cover protecting you against claims made directly as a result of your actions in carrying out your business.

Sales Indemnity Insurance

Every dealer has the very best of intentions and vehicles are sold in good faith.  However, occasionally when things go wrong someone could incur damage, or worse still injury.

Sales Indemnity will protect your business against claims received for injury or damage as a direct result of a vehicle sale.  For example, a customer purchases a vehicle from you and calls you the next day to say that the front off-side wheel had come loose whilst he was driving home and come away from the vehicle causing significant damage to the underside of the car.

Service Indemnity Insurance

It might be easier to think of service indemnity cover as defective workmanship.  Despite our best efforts and quality control processes or checks, problems can still occur.  Should a customer or member of the public be injured or suffer damage as a result of the defective workmanship of you, or one of your employees, then they could pursue a claim under service indemnity liability.

On most occasions a simple problem can be quickly rectified, but imagine receiving a call from a customer after working on a wiring loom to find that an electrical fire had started on his drive home and his car was now completely burnt out!

What’s not covered?

You Motor Trade Insurance Broker will be able to talk you through your own policy in detail, but in general the key exclusions will be:

  • Cover for the item being worked upon – In the example above, damage to the car would be covered, but not the wiring loom itself.
  • Advice or design – Any claims bought by customers as a result of your specific advice or product design will be excluded.  Cover for advice or design can be provided under Professional Indemnity Insurance.
  • Pure Financial Loss – In a similar fashion to advice or design, claims made by customers for financial loss unconnected to physical damage or injury will not be covered, although it can sometimes be included as a separate extension to the trade policy.

How can I arrange cover?

Cover can be easily arranged as part of a Trade package policy. You should compare motor trade insurance policies carefully to ensure they meet your specific requirements. 

Public Liability Insurance or Sales / Service Indemnity is not covered under a road risks policy, as such, it’s vital that you receive the correct help and advice to ensure you have everything you need to protect your business.

Free Insurance Review

Insync Insurance will provide a free consultation and review of your Traders Insurance and have access to specialist underwriters providing policies from part-time road risks to full vehicle dealerships.  Book a free review via our website or call 0330 1240730 for more information.

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About the Author

Jon Norman

I’m passionate about family, sport, technology and business.

In fact, I have always been fascinated by business, whether it was running the school tuck-shop or my Saturday job in the local store, I was always looking for ways to improve or view things differently.

I have enjoyed an amazing career fast approaching 25 years in the insurance industry, which has given me real insight into the challenges and opportunities faced by SME businesses in today’s ever-evolving marketplace.

I co-founded Insync Insurance, to offer companies a new way to buy and manage their business insurance. A synergy of digital servicing and personal expertise - utilising the latest technology to enhance relationships, not to replace them.